Recalls

July 2016 – Razor Hovertrax Hoverboard Recall

Scope: Approximately 28,000 self balancing scooters / hoverboards.
Manufacturer: Razor USA LLC
Affected Models: Look for serial numbers that begin with the following:

  • 55X120-01
  • 55X120-02
  • 55X110-01
  • 55X110-02
  • 55X230-01

Reason For Recall:

Any Hovertrax manufactured between November 2015 and December 2015 contain Lithium batteries that can overheat, smoke, catch fire or explode.

Next Steps:

  1. Stop using the product IMMEDIATELY.
  2. Locate the serial number of your Hovertrax hoverboard.
  3. Register your defective product here or call the number below to register over the phone.
  4. After you have registered your product with Razor USA, they will send you a pre-paid shipping carton.
  5. Once you receive the pre-paid shipping container, package your defective unit and ship it back to Razor USA.
  6. When Razor USA receives your defective product, they will ship you a free replacement.

Razor USA Contact Information:

Call 866-467-2967 from 8am-5pm PST Monedy-Friday or visit them online at Razor.com.

 


Original Recall Information

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