Scope: Approximately 28,000 self balancing scooters / hoverboards.
Manufacturer: Razor USA LLC
Affected Models: Look for serial numbers that begin with the following:
Reason For Recall:
Any Hovertrax manufactured between November 2015 and December 2015 contain Lithium batteries that can overheat, smoke, catch fire or explode.
- Stop using the product IMMEDIATELY.
- Locate the serial number of your Hovertrax hoverboard.
- Register your defective product here or call the number below to register over the phone.
- After you have registered your product with Razor USA, they will send you a pre-paid shipping carton.
- Once you receive the pre-paid shipping container, package your defective unit and ship it back to Razor USA.
- When Razor USA receives your defective product, they will ship you a free replacement.
Razor USA Contact Information:
Call 866-467-2967 from 8am-5pm PST Monedy-Friday or visit them online at Razor.com.